Service Products and Support
We’ve got you covered.
Essential to the ongoing functionality and reliability of your EV charging stations are three key functions that must all be performed expertly and professionally:
- Site Qualification
- Site Preparation
As a ChargePoint Operations and Maintenance Partner (O&M), Foreseeson Technology is contractually and uniquely qualified to provide these services for you. In addition, Foreseeson is equally qualified to provide any warranty services.
Working in conjunction with you and ChargePoint, we will ensure that your warranty needs are covered based on your Assure Warranty coverage policy. Foreseeson will co-ordinate and arrange the logistical services for any parts replacement and installation. We do the work, so you don’t have to.
ChargePoint Assure is a full service maintenance and support program providing the following coverage to ChargePoint and Foreseeson customers:
- Ensure that all parts are provided and labour is performed, on-site if necessary, to correct any defect in materials or workmanship of ChargePoint charging stations purchased from Foreseeson Technology in a prompt, professional manner.
- Provide remote, automated monitoring of your Charging Stations.
- Perform triage with respect to any Charging Station that may be defective.
- Coordinate all repairs necessary to have your Charging Station back up and running.
- Ensure you get a response no later than one business day from date ChargePoint becomes aware of an issue.
- Begin onsite repairs within one business day from delivery of any parts required to fix your charge station.
- ChargePoint will provide software updates over the air at no additional cost.
- ChargePoint guarantees 98% annual station uptime with a prorated refund of up to the annual station Assure maintenance fee for outages caused by station hardware or software failures in excess of 2% annually.
- ChargePoint will provide standard monthly summary and quarterly detailed station usage and performance metrics.
- ChargePoint will cover the labour portion of non-cosmetic station repairs caused by vandalism, auto accidents or excessive wear and tear.
With ChargePoint Assure and Foreseeson Technology’s O&M qualifications, you’ll have peace-of-mind that you and your Charging Stations are well looked after.